退款规则
交付之前
在我们交付连接信息之前，你可以随时在后台取消，或者写信告诉我们。已付款的，我们全额退款。
欧盟消费者的 14 天撤回权
如果你以个人消费者身份租用，从付款之日起 14 天内可以撤回合同，不需要说明理由。由于你要求我们在撤回期内就开始提供服务，撤回时我们会按你已经使用的天数收取费用，其余部分退还给你。
撤回方法：写信到 dewitteleeuwgent@hotmail.com，写明订单号和“撤回合同”。
14 天之后
撤回期过后，剩余租期的费用一般不予退还。你可以继续使用到期满。
因我们的原因中断服务
- 机器因我们的原因连续不可用超过 24 小时，我们会把中断的天数加倍补到你的租期里。
- 如果我们在 7 天内无法恢复服务，你可以选择结束合同，我们按剩余天数退款。
不退款的情况
- 因违反使用规范被暂停或终止服务。
- 因你的网络、设备或第三方软件造成的问题。
退款方式
退款会退回原付款银行卡，通常在我们确认后 14 天内到账。
Refund policy
Before delivery
Until we deliver your connection details, you can cancel at any time from your account or by email. If you've already paid, we give you a full refund.
14-day right of withdrawal for EU consumers
If you rent as a consumer, you may withdraw from the contract within 14 days of payment without giving a reason. Because you asked us to start the service within that period, we charge for the days you've already used and refund the rest.
To withdraw, email dewitteleeuwgent@hotmail.com with your order number and the words “withdraw from contract”.
After 14 days
Once the withdrawal period has passed, the rest of the term is generally not refundable. You can keep using the machine until the end date.
Outages caused by us
- If your machine is unavailable for more than 24 hours in a row because of us, we add twice the downtime to your term.
- If we cannot restore service within 7 days, you can choose to end the contract and we refund the remaining days.
When we don't refund
- The service was suspended or ended because the acceptable use policy was broken.
- The problem was caused by your own network, devices or third-party software.
How refunds are paid
Refunds go back to the card you paid with, usually within 14 days of our confirmation.